Home / Specialisation / Support & Maintenance / IT Support Services

IT support that
actually shows up.

Networks, devices, email, cloud and everything in between — watched, fixed and explained in plain language by people who pick up.

  • Remote + on-site
  • 15-min response
  • No ticket black holes

Every ticket has
an owner and a clock.

Visible from the moment it's raised — you always know exactly where things stand.

Reported

Shared drive permissions wrong for new joiners

acknowledged · 4 min

Outlook keeps asking for password

acknowledged · 11 min

Diagnosing

Mailbox migration — 12 users, phased rollout

engineer assigned

Wi-Fi dead zone in meeting room B

site survey booked

Resolved

Backup restore drill — passed, 41 min RTO

root-cause report sent

Laptop encryption rollout — 24 devices

closed by client

A rota that never
goes dark.

Real names on real shifts — with an escalation chain that wakes people up.

  1. L1 · Service deskFirst response in 15 minutes, most issues closed here.
  2. L2 · Senior engineerEscalated automatically at 45 minutes — you're told, always.
  3. L3 · On-call leadMajor incidents page a human, day or night. No queues.

Everything that talks
to everything else.

One team across the whole map — because the problem is never just “the laptop”.

  • laptopsphonesprintersonboarding
  • patchingmonitoringbackups
  • Wi-FiVPNfirewallswitches
  • Microsoft 365Google WorkspaceSaaS
  • endpointaccess controlawareness

What broke, what we did,
how fast.

Ransomware scare · manufacturing

Phishing email, one click, one encrypted share.

What we did
Isolated the endpoint in 9 minutes, restored the share from immutable backup the same morning.
Time to fix
3h 20m
Network outage · retail

Store went offline mid-day. Card machines too.

What we did
Failed over to 4G backup, replaced the dead switch on-site within the hour, zero lost transactions.
Time to fix
51m
Migration · professional services

38 mailboxes, zero tolerance for downtime.

What we did
Phased weekend migration with a rollback plan tested first. Monday morning: business as usual.
Time to fix
0m downtime
NO. 0001

Open a ticket.
Or just say hi.

Tell us what’s slow, broken or keeping you up at night. First response in 15 minutes.

MADDS Legal & policies

Privacy Policy

Updated Draft for review

Your information, handled with purpose. This draft explains the information collected through the MADDS website, why it is requested, and how to contact us about it.

Information you choose to share

When you send an enquiry or project brief, we collect the details you enter: your name, email address and message, together with any company, phone, country, industry, service interests, budget or timeline you choose to provide. Newsletter sign-ups collect your email address and subscription status.

Please do not include passwords, payment-card details, identity documents or sensitive personal information in general enquiry forms. Only share information about another person when you are authorised to do so.

How that information is used

  • Enquiries and proposals: to understand your request, reply to you and discuss a potential project.
  • Project communication: to coordinate agreed work and maintain relevant business records.
  • Optional updates: to manage a newsletter subscription you request. You can ask to stop these messages at any time.
  • Site operation: to maintain forms, investigate technical problems and protect the website against misuse.

Submitting an enquiry is not, by itself, an instruction to subscribe you to marketing messages. Any permission needed for an additional purpose should be requested separately.

Website technology and service providers

Security cookies help the site's forms work correctly. The website also loads fonts and interface libraries from external services, including Google Fonts, Cloudflare's cdnjs and jsDelivr. When your browser requests those files, the provider receives connection information such as your IP address and browser details.

Hosting, email and technical-support providers may process information needed to operate the service. The live provider list, hosting locations and any international transfers must be confirmed before this draft becomes a final notice. Read the Cookie Policy for more detail about website storage.

Retention and security

The proposed approach is to keep enquiry and project records for as long as needed for the relevant conversation, agreed services, record-keeping duties and dispute resolution. Subscription information should be reviewed when someone unsubscribes. Specific retention periods and deletion processes still need to be confirmed by MADDS.

No website or transmission method can be guaranteed completely secure. Access controls, hosting safeguards and backup arrangements should be reviewed against the information being handled.

Your choices and requests

You may contact us to ask about information you supplied, request a correction or deletion, or withdraw a newsletter request. Rights and exceptions depend on the applicable law and the circumstances. We may need reasonable information to verify that a request relates to you before releasing or changing records.

For a privacy question or concern, email info@madds.io with the subject “Privacy request”. This contact route does not limit any right you may have to approach the relevant authority.

Children and changes to this notice

The website presents business services and is not intended to collect information from children. Contact us if you believe a child has submitted personal information. When this notice changes, the revision date will be updated so you can identify the latest version.

Draft for review. The legal entity, processing grounds, providers, retention schedule and applicable rights must be confirmed before publication as a final policy.

Questions about this policy?
info@madds.io